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Enhancing Your Emotional Intelligence

Emotional Intelligence (EI) refers to a distinct combination of emotional and social skills and competencies that influence our overall capability to cope effectively with the demands and pressures of work and life. This program is structured to develop key EI components, starting with emotional self-awareness. Leaders high in emotional self-awareness are attuned to their inner signals, recognizing how their feelings affect them and their job performance. They find ways to manage their unproductive emotions and impulses, and even channel them in useful ways.

Understanding Unconscious Bias

We work in an increasingly diverse environment that is interesting and complex. Shortcuts are created for efficiency and can result in a bias – a preference for or against a person, an idea or thing. This course explores unconscious bias, the unintended harm that can be caused by biased thinking, and the importance of curiosity, connection, and courage so that everyone feels encouraged to bring their best to work.

Your Role as a Leader

The best leaders share their vision with passion and commitment, giving their people a purpose, a challenge they are willing to embrace to achieve amazing results. This activity-based course will empower you as a leader to bring out the best in yourself and others. By exploring the most critical leadership success factors of strong leaders, you will learn how to bring your people together, motivate, energize, and inspire them to reach their full potential to achieve extraordinary things.

Communicating with Clarity and Impact

This high-energy course is designed to focus on the foundational communication skills: listening, asking insightful questions, and recognizing the power of non-verbal communication.

Creatively Making Decisions and Solving Problems

This highly interactive course introduces a variety of creative solution generation and decision-making techniques. Participants will develop the skills necessary to analyze a problem, generate creative solutions, and decide which solution most closely matches their needs.

Customer Service Excellence Program

Each customer has two needs — a business need and an emotional need. This program is about supporting you to emotionally connect with your customers and gain new skills to deliver great customer experiences and increase loyalty.

Negotiating for Results

This course is focused on principles for robust negotiation skills. Participants will learn to use tools to promote effective negotiation communications and techniques for turning face-to-face confrontation into side-by-side problem solving.

Presenting with Impact

An effective presentation aims to change the audience and get them to think or act differently. This course provides a guiding framework to teach others how to design, develop, and deliver compelling, high-impact presentations. Participants will learn simple, innovative concepts they can apply throughout the design and delivery process. Additionally, participants will review how to structure presentations, research content, create impactful visuals and enhance their delivery skills.

Presenting with Impact for Executives

An effective presentation aims to change the audience and get them to think or act differently. An Executive Level presenter should be able to engage the audience with a clear, focused message, logical arguments, and compelling visuals. Add a passionate delivery that evokes emotions, and your presentation is sure to impact your audience.

This program is tailored for presenters looking to elevate their presentation skills and polish their public speaking delivery for greater impact and influence with their audience. It provides a guiding framework to design, develop, and deliver compelling, high-impact presentations. Participants will be challenged to evaluate current skills in all presentation areas, and then use simple, innovative concepts to improve and enhance presentation structure, content research and selection, use of visuals, message delivery and presence, while engaging the audience.

Managing Your Time Effectively

This high-energy course equips participants with the skills and knowledge to better control the use of their time rather than being driven by the needs of other people, events, and interruptions.

Resolving Conflict

Conflict is inevitable. This conflict resolution course will teach you or help you teach others all they need to deal with workplace conflict situations more confidently — from understanding what comprises a conflict to how conflict situations can have positive outcomes.

Acquiring Top Talent

This high-impact course helps you understand best practices for bringing the right people into an organization through recruiting, interviewing, selecting and onboarding. Interactive activities use real examples to help you understand the job selection process, recognize the top interviewing mistakes, and appreciate the importance of an onboarding plan that extends beyond a new employee’s first day.

Building Trust

Trust is foundational to making everything possible in the work environment. This interactive course helps you understand how to build trust in a way that enhances your credibility, helps you deliver results, and enables the people around you.

Developing and Managing Teams

This course will help you understand the basic stages that every team experiences, from the initial forming stage through successfully working together to deliver results and accomplish organizational goals. The tools and activities included are designed for you to take back to the work environment and immediately apply them with your team.

Coaching to Develop Others

This highly interactive course will help you apply a best practice coaching model to develop the skills and talents of others. Participants use the model with each other to gain experience and confidence for immediate application back in the workplace.

Giving Feedback and Evaluating Results

The ability to leverage performance standards to provide direction and feedback, motivate employees, and evaluate the overall performance is a key skill for every leader. Participants complete an assessment to learn more about their personal leadership style and adapt to the needs of the situation.

Assessing the Maturity of Your People Strategy

This highly interactive course helps you understand the current state of your people strategy by measuring the maturity of human capital management practices across five drivers. This enables planning for strategic investment in people and talent to improve organizational performance.

Creating a Culture that Drives Success

What exactly is culture? This course broadens participants’ awareness of the forces that shape culture and the ways culture can either support or curtail performance. Leveraging scientific assessments, participants can isolate cultural aspects that require attention and are provided with skills to change the culture to better align with the vision and strategy.

Innovating for Change

This experiential course helps individuals and teams develop and sharpen their creative thinking and problem-solving abilities through research-based techniques for breakthrough achievements.

Learning the Art and Science of Strategy

All good strategy has a basic underlying structure, which Richard Rumelt calls the “kernel” in his book Good Strategy, Bad Strategy. This course contains three key elements of the “kernel”: a diagnosis, a guiding policy, and a set of coherent actions. Participants are guided through a full strategic planning process using a relevant case study.

Managing Organizational Change Effectively

Change affects everyone. This course focuses on what it feels like during a workplace change or a personal change. It provides you with a logical framework to assist you in gaining perspective on the change situation you are facing and its impact, and helps you develop insight that will guide you through the transition.

Understanding Business Finance Basics

Everyday businesses deal with budgets and financial reports in some form or fashion. At a minimum, business managers review budget numbers and run financial reports for decision-making and reporting to shareholders and federal regulators. Understanding budgets and financial reports are crucial management skills in determining how well a company is doing, and as a manager, you may be required to create and manage a budget. You may also be required to create reports about the finances in your area.

Talent Coaching Services

Our experienced coaches are dedicated to helping you achieve your goals while providing the support and guidance you need to succeed. Through confidential open dialog and thoughtful engagement, our coaches will explore, listen, test, challenge, and encourage you to set goals that help you strategically develop your career.

Our Coaching for Clarity process will help you:

• Increase self-awareness
• Enhance leadership skills
• Improve performance
• Create greater adaptability
• Increase team cohesiveness

Whether you’re looking to advance in your career or enhance your personal development, our individual coaching services can help you reach your full potential.