³ÉÈËAVÊÓƵ

VA, DoD, & Florida Policies

• Title 38 US Code 3679 subsection (e)-No Holds due to VA Late Payments

  In accordance with the Veterans Benefits and Transition Act of 2018, the ³ÉÈËAVÊÓƵ will not penalize students using VA education benefits due to delays in payment from the U.S. Department of Veterans Affairs (VA).

  Students receiving benefits under Chapter 31 (Veteran Readiness and Employment) or Chapter 33 (Post-9/11 GI Bill®) may attend classes and participate in all university activities while the University awaits payment from the VA.

  ³ÉÈËAVÊÓƵ will not: 

  • Prevent the student’s enrollment. 
  • Assess a late penalty fee. 
  • Require students secure alternative or additional funding.  
  • Deny their access to any resources (access to classes, libraries, or other institutional facilities) available to other students who have satisfied their tuition and fee bills to the institution.  

  These protections apply for up to 90 days after the student's enrollment has been certified to the VA or until payment is received, whichever occurs first. However, to qualify for this provision, such students may be required to:  
  

  • Provide Chapter 33 Post 9/11 GI Bill® (CH33) Certificate of Eligibility (or its equivalent) or
  • Have a purchase order provided in Tungsten for Chapter 31 VA VR&E’s by the first day of class. 

  Note:  Chapter 33 Post 9/11 GI Bill® students can get the equivalent of a Chapter 33 Certificate of Eligibility by logging into  and requesting a Statement of Benefits.  

  Chapter 31 students must get with their VA VR&E case-manager to have a Purchase Order provided to the school, public safety (parking fees), and bookstore.  

  • Complete a Request for Benefits. 
  • Provide additional information needed to properly certify the enrollment as described in other institutional policies 

  Students remain responsible for any charges not covered by their VA education benefits.

  Authority: Veterans Benefits and Transition Act of 2018 (Public Law 115-407, Section 103) and 38 U.S.C. § 3679(e).

• Certificate of Eligibility (COE) Required for VA Enrollment Certification

  A Certificate of Eligibility (COE) is a letter you receive from the VA stating what educational benefit you are eligible to receive. 

  How do I get one? 

  • Create an account on to log into the.
  • Apply online on the .
  • Answer a few questions, and the VA will help you get started with the education benefits form that's right for you.
  • Select the drop-down menu "Apply for education benefits" and answer the questions as they pertain to you.

  The VA will then provide the appropriate application for the benefit you are eligible to receive. 
  

  Once you receive your COE, we need a copy to be turned into ³ÉÈËAVÊÓƵ Military and Veterans Resource Center. You may either drop by in-person, located in the Founders Hall, Building 2, Suite 1100 or email it to mvrc@unf.edu. 

• Isakson & Roe: Section 1010-Student Enrollment Verification

  Educational Assistance recipients effective August 1, 2021, must verify their enrollment status each month to continue receiving their monthly housing allowance (BAH/MHA) and/or kicker payments. Students are asked to verify their enrollment status relative to what we have reported on your behalf. This is not attendance verification. 

  Students can verify their enrollment status in one of two ways: 

  1. Text Messaging– Students who choose VA’s “Opt-In” feature will receive a text message each month prompting them to verify their enrollment status. 
  2. Telephone–Students may call the Education Call Center (ECC) at 888-442-4551 to verify their enrollment status. 
     • If a student fails to verify for two consecutive months, the VA will withhold future BAH/MHA payments until they call the Educational Call Center (ECC) to verify. 
• Isakson & Roe: Section 1019-School Versus Student Debt
  Isakson & Roe: Section 1019 requires that schools and training programs be financially responsible, instead of the student, for benefits paid directly to an educational institution pursuant to the Post 9/11 GI Bill® for tuition and fees or the Yellow Ribbon program, under the Post 9/11 GI Bill®. (Authority 38 U.S.C 3685(b)) Effective January 5, 2021. 
  

  • If there is a change of enrollment which resulted in an over payment of tuition and fees, we will receive notification from the Department of Veterans Affairs. 
  • You will also receive notification from VA indicating the tuition and fee debt amount to be collected. 
  • The VA will not collect the tuition and fee debt from you. 
  • The VA will collect this amount from your school. 
  • In turn, we will require you to pay any outstanding balance for tuition and fees. The debt will be managed by our office. 
  • If you have questions about how to repay this debt, please call VA Debt Management Center toll-free at 1-800-827-0648. 
• Harry W. Colmery Veterans Educational Assistance Act of 2017-Early Registration for Military-Connected Students Using the GI Bill®

  The Post-9/11 GI Bill® provides educational assistance to service members and veterans, including priority registration for certain educational programs. Specifically, Section 303 of the Harry W. Colmery Veterans Educational Assistance Act of 2017 requires the Department of Veterans Affairs (VA) to report whether schools offer priority enrollment for veterans and service members. This means that eligible students can register for classes earlier than other students, although it does not guarantee that they will register before all others. 

• Department of Defense (DoD) Memorandum of Understanding-Unearned Tuition Assistance (TA) Funds Return

  As a participant in the Department of Defense Voluntary Education Program the ³ÉÈËAVÊÓƵ is required to return any unearned TA funds on a proportional basis through at least the 60% portion of the period for which the funds were provided. TA funds are earned proportionally during an enrollment period, with unearned funds returned based upon when a student stops attending.  

  Unearned TA funds that are returned to the appropriate military branch of service will become a debt that the student owes the university. This amount will be placed on the student’s account, and a hold will be placed on the student account preventing registration, grades and transcripts. If a student is eligible to receive a refund from the University for tuition and fees or other charges, the University will apply the refund against the debt that results from the unearned TA. 

  • Official Withdraw Date–The date the student officially withdrew from a course. 
  • Unofficial Withdraw Date–Students who stop attending and receive a combination of F, W, and I (Incomplete) grades, are considered to have unofficially withdrawn. ³ÉÈËAVÊÓƵ will use the last date of participation to determine if the service member completed at least 60% of the course.
  • Return of Unearned TA Official Withdrawal Calculation–The calculation for Return of Unearned TA is based on the percent of TA Earned using the following formula, which mirrors the Federal Return of Title IV funds formula: 
    (Number of days completed) / (Total days of course start to end date) = Percent of TA earned 

  The TA return policy is also spelled out on the ³ÉÈËAVÊÓƵ: Agency/Third-Party Billing website.  

• Department of Defense (DoD) Memorandum of Understanding-No High-Pressure Recruitment

  The ³ÉÈËAVÊÓƵ (³ÉÈËAVÊÓƵ) is committed to fair, transparent, and ethical recruitment practices. Veterans, service members, and their dependents will never be subject to high-pressure recruitment tactics at ³ÉÈËAVÊÓƵ. 

  No ³ÉÈËAVÊÓƵ employee receives commissions, bonuses, or other incentives for securing student enrollments, including those of veterans and service members. 

  High-pressure tactics—such as repeated unsolicited contacts (three or more by phone, email, or in person) or same-day recruitment and registration intended solely to secure enrollment—are strictly prohibited. 

  If you feel pressured to enroll, please contact: 
  

  City of Jacksonville Military Affairs and Veterans Department at 904.255.5524, or U.S. Department of Veterans Affairs at 888.442.4551. 

  ³ÉÈËAVÊÓƵ is dedicated to supporting military-connected students with integrity and respect, ensuring that all admissions and recruitment processes reflect our commitment to student success. 
• Standards of Academic Progress
  Students using Veteran Affairs educational benefits will adhere to the University’s Satisfactory Academic Progress policy.  
• Elizabeth Dole Act-Free Digital Transcripts

  Per section 207 of P.L. 118-210, the Elizabeth Dole Home and Community Based Services for Veterans and Caregivers Act and , schools are required to make available to each eligible person or Veteran a copy of their official transcript in a digital format upon request. This is effective August 1, 2025.

  • All accredited IHLs must make the transcript available to any VA beneficiary enrolled in any program approved for VA benefits.
  • For non-accredited IHLs, the law requires the school to make available the transcript to any VA beneficiary enrolled in a standard degree program only (excludes non-college degree programs).
  • The law does not apply to stand-alone Non-College Degree schools.

  Providing a PDF of the student’s transcript via an email to the student satisfies the requirement for a ‘digital transcript’. The law does not require you to provide an official (stamped/sealed) copy. The law also does not prevent the school from charging for the transcript or using a third-party service provider.

  To get your free transcript, go to the Records webpage.

• Student Withdrawal Due to Military Service

  The ³ÉÈËAVÊÓƵ recognizes the commitment and sacrifices made by our military-connected students. In accordance with federal law and Florida Board of Governors policy, students who must interrupt their education because of military service will not be academically or financially penalized for fulfilling their military obligations.

  Military orders can happen unexpectedly. If you're called to active duty or your military service interrupts your semester, you have protections under federal law and Florida Board of Governors policy. The Military and Veterans Resource Center is here to help you understand your options and guide you through the process.

  Who is Covered?

  This policy applies to students who:

  • Active duty and receive military orders requiring reassignment or an extended absence from class.
  • Members of the National Guard, Air National Guard, or Reserve components who are called to active duty or required military training during the academic term (excluding routine weekend drills and annual training).
  • Veterans who are recalled to active duty.
  • Individuals who enlist in the U.S. Armed Forces and receive an induction date during the academic term.

  What are Your Options

  If you receive qualifying military orders during the semester, you should contact your instructors and the Military and Veterans Resource Center (MVRC) as soon as possible to discuss your options.

  Depending on your circumstances, you may be able to:

  • Complete your coursework if your instructor determines that course completion is practical before your military obligation begins.
  • Withdraw from one or more courses without academic penalty.
  • Be considered for a refund in accordance with university policies and applicable regulations.
  • Return to complete your degree when your military service has ended.

  If you withdraw due to qualifying military service, your academic record will reflect that the withdrawal was the result of military service.

  What to do When Returning to ³ÉÈËAVÊÓƵ

  When you return from military service, the University will work with you to resume your academic program. If a course you were previously enrolled in is no longer offered, your academic advisor will help identify an appropriate equivalent course to keep you on track toward graduation.

  How to Get Started

  Students requesting a military withdrawal should:

  1. Notify the Military and Veterans Resource Center (MVRC) as soon as possible.
  2. Provide a copy of your military orders or other official documentation.
  3. Work with the MVRC, the Registrar's Office, and your instructors to determine the best academic option based on your individual circumstances.

  The MVRC is committed to helping military-connected students navigate this process and ensuring they receive the protections provided under federal law 20 U.S.C. § 1091c and .

• C.W. Bill Young Tuition Waiver (Out-of-State Tuition Waiver)

  The C. W. Bill Young Tuition Waiver Program (Chapter 1009.26, Section 36, Subsections (13) and (14) (a) Florida Statutes) waive out-of-state tuition and fees for an honorably discharged veteran of the United States Armed Forces, United States Reserve Forces, or the National Guard who physically reside within the state of Florida while enrolled at any UCF Campus.  This waiver may also be used by veterans and eligible dependents who are receiving educational assistance from the US Department of  Veteran Affairs (VA).  Active Duty member of the Armed Forces who reside or are stationed outside of Florida are also eligible for the Out-Of-State waiver.

  Please Note: This waiver does NOT change a student’s residency status. The Office of Student Financial Services process this waiver.